50% Money-Back Guarantee – Terms & Conditions
We are fully committed to helping you kick-start your IT career. That is why we offer a 50% Money-Back Guarantee. We will do our part, and if you do your part and still do not secure an IT job within 12 months after completing the program, we will refund your fees 50%.
1. Eligibility
To qualify for the 50% Money-Back Guarantee, participants must:
- Be living in Sydney, Melbourne, Brisbane, Adelaide, or Perth, as this program is offered only in these locations.
- Have completed or currently studying an IT-related qualification (Bachelor’s, Masters, or equivalent).
- Have at least 1.5 years of full working rights in Australia.
- If you’re currently on a student visa, the guarantee period will start once your full-time work rights begin.
- Be able to reasonably perform the physical aspects commonly required in certain IT roles, which may include light lifting, basic hardware setup, or handling equipment such as computers, servers and peripheral devices.
- Be committed to remaining in the same eligible program city for the duration of the Money-Back Guarantee period. Relocation interstate or internationally during this period may affect job placement support and eligibility under the Guarantee.
2. Program Commitment
This program is designed to give you real-world skills, confidence, and a clear pathway into the IT industry. To make the most of this opportunity and qualify for the guarantee, you need to:
- Attend scheduled training sessions, as part of the Program. Consistent attendance is essential to your success.
(If you miss any class, you must notify the Institute promptly. A make-up or revision session will be arranged where possible. All missed sessions must be completed within the program duration.) - Complete all practical assessments and lab projects within the scheduled timeframe of the program. Extensions may be granted at the discretion of the mentor or Institute upon written request and valid justification.
- Actively participate in communication, interview, resume/LinkedIn, and job-readiness sessions as scheduled.
- Attend regular monthly progress review sessions (face-to-face or online), as scheduled by the Institute, to review and support your job applications, interview outcomes, and enhance or revise your technical skills, communication skills, and job-search strategies where required
- Apply to a minimum of 50–60 relevant IT job opportunities per week, maintaining accurate and verifiable documentation of all applications, interview schedules, and outcomes. The more you apply better chance you will have.
(For regional areas, a minimum of 30 job applications per week is required.) - Maintain regular communication with the Institute’s support team and provide timely updates on applications, interviews, offers, and progress.
- If, at any time during the 12-month Money-Back Guarantee period (which begins from the date your Certificate of Completion is issued), you are unable to actively apply for IT roles or need to pause your job search due to personal, health, or other valid circumstances, you must notify the Institute in writing via email, clearly stating the reason and expected duration of the pause.
(Any pause of the Money-Back Guarantee period is subject to prior written approval by the Institute.) - The total maximum eligibility period, including any approved paused duration, must not exceed eighteen (18) months from the date your Certificate of Completion is issued. After this period, the Money-Back Guarantee will automatically expire.
3. Money Back Guarantee Definition
For the purposes of this guarantee, “Money Back Guarantee ” means securing:
- Any paid IT role in Helpdesk, IT Support, System Support, Network Support, or another IT-related position, with a minimum duration of 3 months.
4. Guarantee Period
The guarantee period is 12 months from the program completion date, once you receive your Certificate of Completion. If you have met all eligibility and commitment requirements and do not secure an IT role within the timeframe, you will be eligible for a 50% refund of your program fees.
5. Program Fees & Payment Structure (50% Money-Back Guarantee)
- To make the program more accessible and motivate genuine students, TechSkills offers a flexible payment model under the Money Back Guarantee Program:
- If you do not secure an IT job within 12 months of completing the program — and you have met all eligibility and commitment requirements — you will receive a 50% refund of the amount you have paid.
- Students opting for the instalment payment plan must compulsorily sign the Direct Debit mandate.
- A one-week extension may be granted only in exceptional cases approved by Finance Team and will apply strictly to a specific instalment, without affecting any other scheduled payments.
Up to $50 will be charged upon missed installments.
6. General Conditions
- This guarantee applies only to the specific program and intake you enrolled in.
- It is non-transferable and applies only to you as the enrolled student.
TechSkills provides structured training, resources, guidance, and ongoing support; however, your active participation is what turns opportunities into real success. It is a win-win for everyone.
7. When the Guarantee Does Not Apply
We are here to support you every step of the way, but the guarantee only works when both sides commit fully. Refunds will not apply if:
- You fail to complete the Program, including all required training sessions, projects, assessments, or mandatory practical exercises.
- You do not maintain consistent attendance or engagement, or otherwise fail to meet the standards of participation as outlined as program commitment Section of there Terms & Conditions.
- You decline suitable job offers without a valid and justified reason. Each case will be reviewed fairly and supportively.
- You provide false, misleading, or incomplete information during enrolment, program participation, or the job search process.
- You fail to attend scheduled fortnightly progress review sessions without valid justification or prior written approval from the Institute.
- Failure to pay any instalment or fee on the date agreed and signed in the contract, and failure to comply with Section 5, shall be deemed a breach of contract.
Our Promise to You
We believe in our program, our team, and most importantly, you. We will stand beside you every step of the way. Your success is not just a goal, it’s our shared mission.
