Get a Job in IT or Money Back! Syllabus & Class Schedules.
Table of Contents
| Topics |
|---|
| Topic-1 Managing Office365, SharePoint, and MS Teams |
| Topic-2 Supporting Active Directory, User Accounts, and Group Policies |
| Topic-3 Network Fundamental |
| Topic-4 Virtualization – Setting Up and Managing Hyper-V |
| Topic-5 Server Hardware & Setting Up Home Lab |
| Topic-6 File Servers, Backup, and Data Recovery |
| Topic-7 Managing IT Ticketing Systems | Phone Handling |
| Topic-8 Managing Intune & RMM |
| Topic-9 End Point Protection |
| Topic-10 End User Device Support | Managing Printers & MFDs |
| Topic-11 Troubleshooting Computer, Server and Network Issues |
| Topic-12 Cloud Systems – Fundamentals of Azure | AWS |
| Topic-13 Fundamentals of Cybersecurity Part 1 & Part 2 |
| Topic-14 Communication – Talk & Sound Professional |
| Topic-15 Resume Support | Interview Preparation | Reference Handling |
| Topic-16 Career Guidance, Mentorship, and Support |
course overview
Managing Office365, SharePoint, and MS Teams
- Set up and configure Microsoft 365 tenancy and integrate custom domain
- Create and manage user permissions and licensing
- Manage distribution groups and shared mailboxes
- Manage Exchange Online mailboxes, rules, and policies
- Set up and manage SharePoint sites and access levels
- Deploy and administer Microsoft Teams for collaboration
- Configure security, compliance, and data retention settings
- Troubleshoot user access, sync, and connectivity issues
Supporting Active Directory, User Accounts, and Group Policies
- Set up and configure Active Directory
- Create and manage users, security groups, and OUs
- Configure and apply Group Policies (GPOs)
- Manage user permissions and access control
- Perform domain joins and computer management tasks
- Troubleshoot common Active Directory and login issues
- Apply real-world business scenarios based on case studies
Network Fundamental
- Understand network fundamentals and topologies
- Set up Local Area Networks (LAN) and configure routers and switches
- Work with various networking hardware and diagnostic tools
- Set up and configure wireless networks with security settings
- Manage network interfaces, cables, and patch panels
- Monitor network performance and identify bottlenecks
- Troubleshoot connectivity and configuration issues to resolve common problems
Virtualization – Setting Up and Managing Hyper-V
- Understand virtualization concepts, hypervisors, and use cases
- Install and configure Hyper-V and VMware Workstation
- Create, manage, and optimize virtual machines (VMs)
- Allocate CPU, memory, and storage resources effectively
- Clone, snapshot, and restore virtual environments
- Configure virtual networking and connectivity between systems
- Deploy and test operating systems and servers on VMs
- Troubleshoot virtualization, performance, and configuration issues
Server Hardware & Setting Up Home Lab
- Working with server hardware and components
- Set up RAID, storage, and power redundancy
- Set up and configure Windows Server Operating System
- Perform updates, patches, and system maintenance
- Install and manage Windows server roles and features
- Troubleshoot server hardware and OS issues
- Perform real-world server deployment and setup
File Servers, Backup, and Data Recovery
- Understand the role and importance of file servers in business environments
- Configure shared folders, NTFS permissions, and access levels
- Manage user storage quotas and folder access control
- Monitor file usage, capacity, and server performance
- Work with various backup systems – local, cloud, and hybrid
- Implement scheduled data backup and retention policies
- Perform data restoration and recovery testing procedures
- Perform disaster recovery scenarios in lab environments
Managing IT Ticketing Systems | Phone Handling
- Understand the role and importance of ticketing in IT support
- Use ticketing systems such as Kaseya and explore real-life support tickets
- Create, assign, prioritize, and track user support requests
- Escalate unresolved issues according to SLA and priority levels
- Perform mock phone calls to handle real IT support scenarios
- Build confidence through guided phone handling sessions with feedback
- Perform complete IT support workflow from ticket creation to closure
Managing Intune & RMM
- Configure Microsoft Intune for device enrollment and provisioning
- Apply and enforce security, compliance, and configuration policies
- Manage app deployment, device updates, and conditional access
- Use RMM tools for monitoring, patching, and remote troubleshooting
- Manage antivirus, performance alerts, and automated maintenance tasks
- Establish secure remote connections and escalate complex issues to higher support levels
- Implement MDM controls for mobile and BYOD devices
- Enforce data protection, remote wipe, and device compliance policies
End Point Protection
- Implement and manage endpoint protection (antivirus/EDR) on workstations and servers
- Configure security policies, real-time protection, and scheduled scans
- Manage threat definitions/agent updates and ensure devices stay compliant
- Set up device encryption, secure boot, and local firewall rules
- Configure device control policies for USB, external storage, and peripherals
- Monitor and respond to alerts, quarantined items, and suspicious activity
- Generate and review endpoint security reports and compliance dashboards
- Integrate endpoint protection with central management and SIEM tools
End User Device Support | Managing Printers & MFDs
- Install and configure operating systems
- Work with essential IT tools, software platforms, and support utilities
- Troubleshoot common hardware and software issues
- Perform system performance checks and routine maintenance remotely
- Identify faulty parts and understand how to plan hardware upgrades
- Set up printers and multifunction devices for home and office users
- Resolve printing errors and connectivity issues across network devices
Troubleshooting Computer, Server and Network Issues
- Apply a structured troubleshooting methodology to isolate and resolve issues
- Diagnose and fix common computer hardware problems (RAM, disk, power, peripherals)
- Troubleshoot operating system issues, boot failures, and driver conflicts
- Resolve application installation, update, and performance problems
- Identify and fix server issues related to services, roles, and resource utilization
- Troubleshoot network connectivity problems (IP, DNS, DHCP, routing, VPN)
- Use logs, monitoring tools, and command-line utilities to analyze faults
- Document incidents, root causes, and resolutions for future reference
Cloud Systems – Fundamentals of Azure | AWS
- Understand cloud computing concepts and core services
- Explore differences between IaaS, PaaS, and SaaS models
- Create and manage Azure and AWS accounts and subscriptions
- Deploy and configure virtual machines in the cloud
- Configure storage, networking, and resource groups
- Monitor cloud performance, usage, and billing metrics
- Manage identity and access through IAM and role-based access control
- Configure backup, recovery, and high-availability solutions
Fundamentals of Cybersecurity Part 1 & Part 2
- Understand the fundamentals and core principles of cybersecurity
- Work with Kali Linux for security testing and analysis
- Identify and prevent malware, phishing, and social engineering attacks
- Explore network and endpoint security configurations
- Perform basic vulnerability scans and patch management
- Follow incident response and reporting procedures
- Use real-world tools such as Wireshark and Nmap
- Implement the Essential Eight security framework in a business environment
Communication – Talk & Sound Professional
Resume Support | Interview Preparation | Reference Handling
- Create professional, IT-focused resumes that highlight key strengths
- Customise resumes to align with specific job descriptions and roles
- Showcase projects, work experience, and achievements effectively
- Improve LinkedIn profiles with clear summaries and relevant skills
- Build a strong online presence to attract recruiters and opportunities
- Prepare for job interviews with clear communication and confidence
- Participate in mock interviews with mentors and receive helpful feedback
Career Guidance, Mentorship, and Support
- Get ongoing career guidance and support
- Receive step-by-step direction to plan and grow your IT career
- Learn from experienced mentors who share real industry insights
- Attend one-on-one and group mentoring sessions for personalised advice
- Build confidence, professionalism, and technical skills from the zero level
- Receive continuous support until you land your first job in IT
- And the best part — get a job in IT within one year or get your money back. It’s truly a win-win!
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What Our Students Say
Real stories from students who started just like you now thriving in IT.
Diwakshu Katoch
Highly Recommend Techskill!
Techskill is a genuine institute that I would highly recommend to anyone looking to start or grow their career in IT. The mentors are extremely helpful, supportive, and truly care about your success. They provide all the essential skills and practical knowledge required to land an IT job. The training is hands-on and industry-focused, which makes a real difference when applying for roles. Great experience overall!
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Erzhan Aldamatov
I had an amazing experience with TechSkills IT Support, and I can’t recommend them highly enough! The entire team is professional, knowledgeable, and always willing to go the extra mile.
A special shoutout to Manish, my mentor throughout the process — his guidance was clear, patient, and incredibly effective. He not only helped me solve technical issues but also took the time to explain the “why” behind each solution, which really boosted my confidence and understanding.
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Adarsh
My experience with TechSkills has been truly wonderful. The Job Ready Program provided me with practical, hands-on IT training that was both beginner-friendly and in-depth enough to challenge and grow my skills. The curriculum covered everything from basic to intermediate level, and the sessions were well-structured and easy to follow.
All the instructors were incredibly knowledgeable, patient, and supportive throughout the entire journey. I’m especially grateful to the Student Support Team. The entire team at TechSkills genuinely cares about your success, offering invaluable support with resume building, interview preparation, and job placement.
I highly recommend TechSkills to anyone looking to launch or transition into an IT career—whether you’re a fresh graduate, someone with little onshore experience, or a professional seeking to upskill. If you’re willing to put in the effort, TechSkills will be there to guide you every step of the way.
Rosan khadka
Techskills’ services and courses are designed for individuals who want to kick-start their careers in IT, specifically for entry-level job roles in Australia.
Throughout my journey with Techskills, I not only learned technical skills but also had the opportunity to develop soft skills and strategies to align myself with industry requirements.
Arslan Khan
Govind Mishra
Amer Riaz
TechSkills Institute has truly been a game-changer for me. Their curriculum is not only comprehensive but also meticulously designed to align with industry demands, ensuring that students are well-prepared for real-world challenges. What sets TechSkills Institute apart is its emphasis on hands-on learning, allowing students to apply theoretical knowledge in practical scenarios. I can confidently say that my time at TechSkills Institute has equipped me with the skills and knowledge needed to thrive in the dynamic field of technology. Highly recommended for anyone seeking a cutting-edge tech education.
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