System Support | Network Support
Course Syllabus & Class Schedule.
Sydney - North Strathfield
- Batch Start Date: 19th Sept, 2026
Sydney - Rockdale
- Batch Start Date: 20th Sept, 2026
Melbourne
- Batch Start Date: 20th Sept, 2026
Perth
- Batch Start Date: 20th Sept, 2026
Table of Contents
| Topic |
|---|
| 1. End-User Device Support |
| 2. Server Hardware and Operating Systems |
| 3. Managing Active Directory, User Accounts, and Group Policies |
| 4. Microsoft 365 Support – Email, SharePoint, Teams & Collaboration |
| 5. Networking Part 1 – Working with Routers, Switches, Cables, and Wi-Fi |
| 6. Networking Part 2 – IP Addressing, DHCP, DNS, and Connections |
| 7. Managing Virtualisation – Hyper-V, VMware & Lab Environments |
| 8. Working with Company File Servers, Backup & Data Recovery |
| 9. Modern Device Management — Intune & RMM |
| 10. Cloud Systems – Fundamentals of Azure | AWS |
| 11. Managing IT Ticketing Systems | Phone Handling |
| 12. Resume Support | Interview Preparation | Reference Handling |
| 13. Career Guidance, Mentorship, and Support |
Classes will be all face-to-face training. You need to attend one slot from the course schedule below:
Class Schedule
| Days | North Strathfield | Rockdale | Melbourne | Perth |
|---|---|---|---|---|
| Saturday | 10 AM to 5 PM | |||
| Sunday | 10 AM to 5 PM | 10 AM to 5 PM | 10 AM to 5 PM | |
| Monday | 10 AM to 5 PM | |||
| Tuesday | 10 AM to 5 PM | |||
| Wednesday | 10 AM to 5 PM | 10 AM to 5 PM | ||
| Thursday | 10 AM to 5 PM | |||
| Friday | ||||
| Evening Class | Wednesday & Thursday 6 PM to 9 PM | Monday & Tuesday 6 PM to 9 PM |
- North Strathfield
- SAT (10AM - 5PM)
- MON (10AM - 5PM)
- WED (10AM - 5PM)
- Evening Class: Wed & Thu (6PM - 9PM)
- Rockdale
- SUN (10AM - 5PM)
- THU (10AM - 5PM)
- Melbourne
- SUN (10AM - 5PM)
- TUE (10AM - 5PM)
- Perth
- SUN (10AM - 5PM)
- WED (10AM - 5PM)
- Evening Class: MON and TUE (6PM - 9PM)
course overview
End-User Device Support
- Start your IT journey from zero level – fundamentals of computer hardware
- Assemble, disassemble, and set up computer systems
- Replace faulty parts and upgrade components
- Install and configure client operating systems
- Work with various software tools and platforms
- Troubleshoot common hardware and software issues
- Perform system performance checks and maintenance
Server Hardware and Operating Systems
- Working with server hardware and components
- Set up RAID, storage, and power redundancy
- Set up and configure Windows Server Operating System
- Perform updates, patches, and system maintenance
- Install and manage Windows server roles and features
- Troubleshoot server hardware and OS issues
- Perform real-world server deployment and setup
Managing Active Directory, User Accounts, and Group Policies
- Set up and configure Active Directory
- Create and manage users, security groups, and OUs
- Configure and apply Group Policies (GPOs)
- Manage user permissions and access control
- Perform domain joins and computer management tasks
- Troubleshoot common Active Directory and login issues
- Apply real-world business scenarios based on case studies
Microsoft 365 Support - Email, SharePoint, Teams & Collaboration
- Set up and configure Microsoft 365 tenancy and integrate custom domain
- Create and manage user permissions and licensing
- Manage distribution groups and shared mailboxes
- Manage Exchange Online mailboxes, rules, and policies
- Set up and manage SharePoint sites and access levels
- Deploy and administer Microsoft Teams for collaboration
- Configure security, compliance, and data retention settings
- Troubleshoot user access, sync, and connectivity issues
Networking Part 1 – Working with Routers, Switches, Cables, and Wi-Fi
- Understand network fundamentals and topologies
- Set up Local Area Networks (LAN) and configure routers and switches
- Work with various networking hardware and diagnostic tools
- Set up and configure wireless networks with security settings
- Manage network interfaces, cables, and patch panels
- Monitor network performance and identify bottlenecks
- Troubleshoot connectivity and configuration issues to resolve common problems
Networking Part 2 – IP Addressing, DHCP, DNS, and Connections
- Understand IP addressing, subnetting, and network classes
- Configure static and dynamic IP address assignments
- Set up and manage DHCP servers, scopes, and leases
- Configure DNS zones, records, and name resolution
- Manage routing and connectivity between multiple networks
- Set up and troubleshoot VPN and remote connections
- Diagnose and resolve IP, DNS, and gateway conflicts
Managing Virtualisation – Hyper-V, VMware & Lab Environments
- Understand virtualization concepts, hypervisors, and use cases
- Install and configure Hyper-V and VMware Workstation
- Create, manage, and optimize virtual machines (VMs)
- Allocate CPU, memory, and storage resources effectively
- Clone, snapshot, and restore virtual environments
- Configure virtual networking and connectivity between systems
- Deploy and test operating systems and servers on VMs
- Troubleshoot virtualization, performance, and configuration issues
Working with Company File Servers, Backup & Data Recovery
- Understand the role and importance of file servers in business environments
- Configure shared folders, NTFS permissions, and access levels
- Manage user storage quotas and folder access control
- Monitor file usage, capacity, and server performance
- Work with various backup systems – local, cloud, and hybrid
- Implement scheduled data backup and retention policies
- Perform data restoration and recovery testing procedures
- Perform disaster recovery scenarios in lab environments
Modern Device Management — Intune & RMM
- Configure Microsoft Intune for device enrollment and provisioning
- Apply and enforce security, compliance, and configuration policies
- Manage app deployment, device updates, and conditional access
- Use RMM tools for monitoring, patching, and remote troubleshooting
- Manage antivirus, performance alerts, and automated maintenance tasks
- Establish secure remote connections and escalate complex issues to higher support levels
- Implement MDM controls for mobile and BYOD devices
- Enforce data protection, remote wipe, and device compliance policies
Cloud Systems – Fundamentals of Azure | AWS
- Understand cloud computing concepts and core services
- Explore differences between IaaS, PaaS, and SaaS models
- Create and manage Azure and AWS accounts and subscriptions
- Deploy and configure virtual machines in the cloud
- Configure storage, networking, and resource groups
- Monitor cloud performance, usage, and billing metrics
- Manage identity and access through IAM and role-based access control
- Configure backup, recovery, and high-availability solutions
Managing IT Ticketing Systems | Phone Handling
- Understand the role and importance of ticketing in IT support
- Use ticketing systems such as Kaseya and explore real-life support tickets
- Create, assign, prioritize, and track user support requests
- Escalate unresolved issues according to SLA and priority levels
- Perform mock phone calls to handle real IT support scenarios
- Build confidence through guided phone handling sessions with feedback
- Perform complete IT support workflow from ticket creation to closure
Resume Support | Interview Preparation | Reference Handling
- Create professional, IT-focused resumes that highlight key strengths
- Customise resumes to align with specific job descriptions and roles
- Showcase projects, work experience, and achievements effectively
- Improve LinkedIn profiles with clear summaries and relevant skills
- Build a strong online presence to attract recruiters and opportunities
- Prepare for job interviews with clear communication and confidence
- Participate in mock interviews with mentors and receive helpful feedback
Career Guidance, Mentorship, and Support
- Get ongoing career guidance and support
- Receive step-by-step direction to plan and grow your IT career
- Learn from experienced mentors who share real industry insights
- Attend one-on-one and group mentoring sessions for personalised advice
- Build confidence, professionalism, and technical skills from the zero level
- Receive continuous support until you land your first job in IT
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