BATCH START DATE
- 16th November 2026
- Start with IT System/Network Support course.
- 23rd November 2026
- Start with Data Analytics
Sydney
- Suite 2, Level 2, 22 George Street
- North Strathfield, NSW, 2137
- Phone: +61 2 8319 8440
Sydney
- Ground Floor, 6 - 10 Geeves Ave,
- Rockdale, NSW, 2216
Melbourne
- Suite 4, Level 13 ,55 Swanston Street,
- Melbourne, VIC, 3000
- Phone: +61 3 9123 6236
One of the best Job Ready Programs in Australia!
Complete curriculum
24 modulesWhat You’ll Learn
Modules 01–13
IT Support Engineering
01
End User Device Support
02
Ticketing System
03
Phone Handling
04
Server Support
05
Managing Active Directory Users and Groups
06
Company File Sharing
07
Backup System Support
08
Network Support
09
End Point Protection
10
Printers/MFDs Support
11
Cloud Technologies Support
12
Microsoft Intune and MDM
13
Certification Training
Modules 14–24
AI-Powered Data Analytics
14
SQL Basics and Intermediate
15
Advanced SQL and SQL Analytics
16
Power BI & Data Modeling
17
Advanced Power BI & DAX
18
Data Analytics & Version Control
19
Azure for Data Analytics
20
Snowflake & DBT
21
End-to-End Data Analytics & AI Tools
22
Resume Support, Interview Preparation & Reference Handling
23
Career Guidance, Mentorship and Support
24
Real-Life Project Guidance and Portfolio Building
"The Journey of a thousand miles begins with one step" - Lau Tzu
Time Table
IT Support Online Schedule - Starts 16 November
| Online Class | Time (AEDT) | Duration |
|---|---|---|
| Monday & Tuesday (Evenings) | 6:30 PM - 9:30 PM | (3 + 3) Hours = 6 Hours |
AI-Powered Data Analytics Engineer - Starts 23 November
| Data Analytics Class | Time (AEDT) | Duration |
|---|---|---|
| Monday & Tuesday (Evenings) | 6:30 PM - 9:30 PM | (3 + 3) Hours = 6 Hours |
"The Journey of a thousand miles begins with one step" - Lau Tzu
IT System/Network Support L1/L2
TOPIC-1: End User Device Support
- Introduction to computer components
- Computer assembly, parts replacements, and upgrades
- OS installation, updates, and upgrades
- End user devices troubleshooting
- PC migration, cloning, and deployment
- End user device backups and restores
- End user device maintenance and optimization
TOPIC-2: IT Service Desk Ticketing System
- Introduction to ticketing systems
- Guide to dealing with tickets
- Escalating, following up and closing tickets
- Creating knowledge base and IT documentation
- Introduction to Service Level Agreement
- End user device backups and restores
- End user device maintenance and optimization
TOPIC-3: Phone Handling
- Roles and responsibilities of IT support engineers
- Phone etiquette training
- Interacting with end users: best practices
- HelpDesk call handling training
- Remote connection tools and technologies
- Onsite and remote support training
TOPIC-4: Servers Support
- Introduction to servers
- Working with server hardware
- Windows server installation, updates, and upgrades
- Setting up server roles and features
- Introduction to virtualization
- Windows server troubleshooting
- Performing server upgrades
- Server monitoring, managing, and maintenance
TOPIC-5: Managing Active Directory Users and Groups
- Introduction to Active Directory
- Installing and configuring Active Directory
- Creating and managing Active Directory
users & groups - Managing organisational units (OUs)
- Managing security roles and permission
- Introduction to group policy & implementing GPOs
- Introduction to server audits & conducting audits
TOPIC-6: Company File Sharing Support
- Introduction to File Server and Network Attached Storage (NAS)
- Sharing files in a workgroup environment
- Sharing files in a domain environment
- Introduction to NTFS Permission
- Managing user access to shared folders
- Troubleshooting file sharing issues
TOPIC-7: Backup Technologies and Support
- Introduction to backup technologies
- Setting up server backups and performing restore
- Setting up cloud backup and performing restore
- Setting up image backup and performing full restore
- Introduction to disaster recovery/business continuity
TOPIC-8: Network/Internet Connection Support
- Network fundamentals fundamentals
- Setting up LAN/WAN and configuring SOHO routers
- Data cabling and patching
- Cable tracing, testing, and repairing
- Introduction to VPN
- Introduction to various network tools
- Configuring Wi-Fi, Hotspots connections
- Troubleshooting network issues
TOPIC-9: End Point Protection
- Introduction to end point protection
- Using various anti-virus software & best practices
- Configuring and managing end point protection
- Troubleshooting and removing viruses and malware
- Introduction to Anti-spam
- Introduction to Firewall
- Introduction to parental controls and content filtering
TOPIC-10: Printers/Multifunction Devices
- Introduction to types of printers and MFDs
- Setting up and configuring various printers and MFDs
- Setting up scan to email and scan to folder
- Troubleshooting most common printer issues
- Printer and multifunction device maintenance
- Introduction to printer management software
TOPIC-11: Cloud Technologies Support
- Cloud computing fundamentals training
- Setting up and configuring cloud accounts
- Managing and supporting Office365
- Managing and supporting Microsoft Azure
- Managing cloud resources and security
- Working with Microsoft Teams
- Managing and supporting SharePoint Online
- Monitoring and optimising cloud performance
TOPIC-12: Microsoft Intune and MDM
- Introduction to Intune
- Device Enrolment
- Deploying Business Applications
- Configuring MDM
- Deploying Windows Updates
TOPIC-13: Certification & Other Optional Training*
- AZ-900 Microsoft Azure Fundamentals*
- AB-900 Microsoft 365 Fundamentals*
Job Search: Assistance
- Resume preparation, optimisation, support & training
- Interview preparation, | mock interviews & training
- Job search strategies and assistance
- LinkedIn profile optimisation and networking
- Access to TechSkills portal & Interview questions
- Support until you get your first job in IT
AI Powered Data Analytics Engineer
SQL Basics and Intermediate
- RDBMS, SQL Server & MySQL
- Database Design & Management
- CRUD Operations & Data Manipulation
- SQL Querying, Filtering & Sorting
- Aggregate Functions & Grouped Analysis
- Joins & Multi-Table Queries
- Subqueries & Set Operations
SQL and SQL Analytics (Advance)
- Advanced SQL Querying & Window Functions
- CTEs & Recursive Queries
- PIVOT, UNPIVOT & MERGE Operations
- Temporary Tables, Views & Stored Procedures
- Performance Turning Basics
- Execution Plans & Analytical SQL
- Date, String & Data Conversion Functions
- Real-World Data Analysis with Telecom Datasets
Power BI & Data Modelling
- Power BI Desktop & Data Connectivity
- Power Query & Data Transformation
- Data Cleaning & Preparation
- Data Integration from Excel, CSV & Databases
- Star Vs Snowflake Schema Design
- Fact & Dimension Modeling
- Relationships, Cardinality & Cross-Filtering
- Date Tables & Modeling Best Practices
Power BI & DAX (Advance)
- DAX Measures & Calculated Columns
- Aggregations, Filter Context & CALCULATE
- Advanced DAX & Iterator Functions
- Time Intelligence
- Interactive Dashboard & Report Design
- Drill-Throughs, Bookmarks, Tooltips & Slicers
- Row-Level Security
- Power BI Service, Workspaces & Scheduled Refresh
Data Analytics & Version Control
- Project: Network & Customer Churn Analytics
- SQL Data Extraction, Cleaning & Analytical Views
- Power BI Data Modeling & Dashboard Development
- DAX-Based Business KPI & Performance Analysis
- Customer Churn & Network Performance Analytics
- Git Version Control & Repository Management
- GitHub, Branching & Collaborative Workflows
- Project Documentation & Analytics Portfolio
Azure for Data Analytics
- Azure Fundamentals & Cloud Data Services
- Azure Data Lake Storage Gen2
- Azure SQL Database & Data Management
- Azure Storage Explorer
- Azure Data Factory & ETL Pipelines
- Mapping Data Flows & Data Transformation
- Pipeline Parameterization, Triggers & Scheduling
- Monitoring, Troubleshooting & Debugging
Snowflake & DBT
- Azure Fundamentals & Cloud Data Services
- Azure Data Lake Storage Gen2
- Azure SQL Database & Data Management
- Azure Storage Explorer
- Azure Data Factory & ETL Pipelines
- Mapping Data Flows & Data Transformation
- Pipeline Parameterization, Triggers & Scheduling
- Monitoring, Troubleshooting & Debugging
End-to-End Data Analytics & AI Tools
- Project : Loan Default Prediction & Risk Analytics
- End-to-End ETL: SQL Server → ADF → ADLS → Snowflake
- Data Transformation & dbt Modeling
- Dimensional Data Modeling & Power BI Analytics
- Risk Metrics, Segmentation & Business Reporting
- Claude AI & Model Context Protocol (MCP)
- AI-Assisted SQL, DAX & Data Documentation
- AI-Powered Excel, PowerPoint & Power BI
- Prompt Engineering for Data Professionals
Resume Support, Interview Preparation, Reference Handling
- Create professional, DA-focused resumes that highlight key strengths
- Customise resumes to align with specific job descriptions and roles
- Showcase projects, work experience, and achievements effectively
- Improve LinkedIn profiles with clear summaries and relevant skills
- Build a strong online presence to attract recruiters and opportunities
- Prepare for job interviews with clear communication and confidence
- Participate in mock interviews with mentors and receive helpful feedback
Career Guidance, Mentorship and Support
- Get ongoing career guidance and support
- Receive step-by-step direction to plan and grow your career
- Learn from experienced mentors who share real industry insights
- Attend one-on-one and group mentoring sessions for personalised advice
- Build confidence, professionalism, and technical skills from the zero level
- Receive continuous support until you land your first job in your field.
Real Life project guidance and Portfolio Building.
- Understand Real-World Business Problems and translate business requirements into Data Analytics solutions
- Industry-Relevant Tools & Techniques
- Project Documentation & Presentation
- Build a Strong Analytics Portfolio, GitHub-ready projects showcasing technical skills, business impact, dashboards
Advanced Topics in Data Analysis Job Search
- Advanced data manipulation and analysis techniques using SQL, Excel, and Python
- Building advanced visualizations and dashboards using Power BI and Tableau
- Machine learning and predictive modeling using Python
- Communicating insights and recommendations based on data analysis.
JOB SEARCH: Assistance
- Resume preparation, optimisation, support & training
- Interview preparation | mock interviews & training
- Job search strategies and assistance
- LinkedIn profile optimisation and networking
- Access to TechSkills portal & Interview questions
- Lifetime support until you get the job in IT
