Table of Contents
| Topic |
|---|
| 1. End User Support |
| 2. IT Ticketing System |
| 3. Office 365 Support |
| 4. Servers Support |
| 5. Managing Active Directory Users and Groups |
| 6. Company File Sharing Support |
| 7. Backup Technologies and Support |
| 8. Network/Internet Connection Support |
| 9. End Point Protection |
| 10. Printers/MFDs Support |
| 11. Cloud Technologies Support |
| 12. Microsoft Intune and MDM |
| 13. Certification Training Included |
| 14. Job Search Assistance |
Classes will be all face-to-face training. You need to attend one slot from the course schedule below:
| Days | North Strathfield | Rockdale | Melbourne | Evening Class |
|---|---|---|---|---|
| Saturday | 10AM - 5PM | 10AM - 5PM (Booked) | ||
| Sunday | 10AM - 5PM | |||
| Monday | 10AM - 5PM | 10AM - 5PM | NS - 6PM - 9PM | |
| Tuesday | 10AM - 5PM (Booked) | NS - 6PM - 9PM | ||
| Wednesday | 10AM - 5PM (Booked) | |||
| Thursday | 10AM - 5PM | |||
| Friday |
- North Strathfield
- Sunday (10AM - 5PM)
- Tuesday (10AM - 5PM) (Booked)
- Thursday(10AM - 5PM)
- Rockdale
- Saturday (10AM - 5PM)
- Monday (10AM - 5PM)
- Melbourne
- Saturday (10AM - 5PM) (Booked)
- Monday (10AM - 5PM)
- Wednesday (10AM - 5PM) (Booked)
- Evening Class - NS
- Monday & Tuesday (6PM - 9PM)
course overview
TOPIC-1: End User Support
- Roles and responsibilities of IT support engineers
- Phone etiquette training
- Interacting with end users: best practices
- HelpDesk call handling training
- Remote connection tools and technologies
- Onsite and remote support training
TOPIC-2: IT Ticketing System
- Introduction to ticketing systems
- Guide to dealing with tickets
- Escalating, following up and closing tickets
- Creating knowledge base and IT documentation
- Introduction to Service Level Agreement
- End user device backups and restores
- End user device maintenance and optimization
TOPIC-3: Office 365 Support
- Office 365 overview and core applications
- User account setup and license assignment
- Email configuration and Outlook connectivity
- OneDrive and SharePoint file access and sync
- Teams setup, channels, and permissions
- Troubleshooting Office 365 login and sync issues
- Security, compliance, and data protection practices
TOPIC-4: Servers Support
- Introduction to servers
- Working with server hardware
- Windows server installation, updates, and upgrades
- Setting up server roles and features
- Introduction to virtualization
- Windows server troubleshooting
- Performing server upgrades
- Server monitoring, managing, and maintenance
TOPIC-5: Managing Active Directory Users and Groups
- Introduction to Active Directory
- Installing and configuring Active Directory
- Creating and managing Active Directory users & groups
- Managing organisational units (OUs)
- Managing security roles and permission
- Introduction to group policy & implementing GPOs
- Introduction to server audits & conducting audits
TOPIC-6: Company File Sharing Support
- Introduction to File Server and Network Attached Storage (NAS)
- Sharing files in a workgroup environment
- Sharing files in a domain environment
- Introduction to NTFS Permission
- Managing user access to shared folders
- Troubleshooting file sharing issues
TOPIC-7: Backup Technologies and Support
- Introduction to backup technologies
- Setting up server backups and performing restore
- Setting up cloud backup and performing restore
- Setting up image backup and performing full restore
- Introduction to disaster recovery/business continuity
TOPIC-8: Network/Internet Connection Support
- Network fundamentals fundamentals
- Setting up LAN/WAN and configuring SOHO routers
- Data cabling and patching
- Cable tracing, testing, and repairing
- Introduction to VPN
- Introduction to various network tools
- Configuring Wi-Fi, Hotspots connections
- Troubleshooting network issues
TOPIC-9: End Point Protection
- Introduction to end point protection
- Using various anti-virus software & best practices
- Configuring and managing end point protection
- Troubleshooting and removing viruses and malware
- Introduction to Anti-spam
- Introduction to Firewall
- Introduction to parental controls and content filtering
TOPIC-10: Printers/Multifunction Devices
- Introduction to types of printers and MFDs
- Setting up and configuring various printers and MFDs
- Setting up scan to email and scan to folder
- Troubleshooting most common printer issues
- Printer and multifunction device maintenance
- Introduction to printer management software
TOPIC-11: Cloud Technologies Support
- Cloud computing fundamentals training
- Setting up and configuring cloud accounts
- Managing and supporting Office365
- Managing and supporting Microsoft Azure
- Managing cloud resources and security
- Working with Microsoft Teams
- Managing and supporting SharePoint Online
- Monitoring and optimising cloud performance
TOPIC-12: Microsoft Intune and MDM
- Introduction to Intune
- Device Enrolment
- Deploying Business Applications
- Configuring MDM
- Deploying Windows Updates
Certification Training Included(Optional)*
- AZ-900 Microsoft Azure Fundamentals*
- MS-900 Microsoft 365 Fundamentals*
Job Search: Assistance
- Resume preparation, optimisation, support
- Interview preparation | mock interviews
- Job search strategies and assistance
- LinkedIn profile optimisation and networking
- Access to TechSkills portal
- Support until you get your first job in IT
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I am genuinely amazed by the Job Ready program at Techskills Institute. Within just 6 weeks of starting the course, I secured a job – and that’s even before completing the entire program! The curriculum is incredibly relevant, tailored to meet the demands of today’s job market. The instructors are not only experts in their fields but also deeply committed to the success of each student.
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