Become a Job-Ready System & Network Support Expert
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System & Network Support Job-Ready
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Saturday, Monday & Wednesday · 10 AM to 5 PM
Next intake: 12th Sept, 2026
Suite 2, Level 2, 22 George Street, North Strathfield NSW 2137
Submit your enrolment request and our team will confirm the program details with you.
Become Job-Ready in System & Network Support with End-User Support Windows Server Active Directory Microsoft 365 Networking Hyper-V Azure AWS
Practical, instructor-led training in end-user support, Windows Server, Active Directory, Microsoft 365, networking, virtualization, cloud systems and IT ticketing plus resume, interview and career support.
Learn the Tools IT Support Professionals Use Every Day
Build practical skills across end-user systems, servers, networking, Microsoft 365, endpoint management and cloud platforms.
Everything You Need to Become a Job-Ready IT Support Professional
A practical job-ready program covering end-user support, servers, networking, Microsoft 365, virtualization, cloud systems and structured career preparation.
See What Your IT Support Journey Looks Like
Get a quick look at how the System Support & Network Support Job-Ready Program combines practical technical training, real-world support scenarios and structured career preparation from fundamentals through to job readiness.
Practical System & Network Support Training
Build your skills step by step from end-user support and Windows Server through networking, Microsoft 365, virtualization, cloud systems and IT ticketing.
- ✓Start your IT journey from zero level – fundamentals of computer hardware
- ✓Assemble, disassemble, and set up computer systems
- ✓Replace faulty parts and upgrade components
- ✓Install and configure client operating systems
- ✓Work with various software tools and platforms
- ✓Troubleshoot common hardware and software issues
- ✓Perform system performance checks and maintenance
- ✓Working with server hardware and components
- ✓Set up RAID, storage, and power redundancy
- ✓Set up and configure Windows Server Operating System
- ✓Perform updates, patches, and system maintenance
- ✓Install and manage Windows server roles and features
- ✓Troubleshoot server hardware and OS issues
- ✓Perform real-world server deployment and setup
- ✓Set up and configure Active Directory
- ✓Create and manage users, security groups, and OUs
- ✓Configure and apply Group Policies (GPOs)
- ✓Manage user permissions and access control
- ✓Perform domain joins and computer management tasks
- ✓Troubleshoot common Active Directory and login issues
- ✓Apply real-world business scenarios based on case studies
- ✓Set up and configure Microsoft 365 tenancy and integrate custom domain
- ✓Create and manage user permissions and licensing
- ✓Manage distribution groups and shared mailboxes
- ✓Manage Exchange Online mailboxes, rules, and policies
- ✓Set up and manage SharePoint sites and access levels
- ✓Deploy and administer Microsoft Teams for collaboration
- ✓Configure security, compliance, and data retention settings
- ✓Troubleshoot user access, sync, and connectivity issues
- ✓Understand network fundamentals and topologies
- ✓Set up Local Area Networks (LAN) and configure routers and switches
- ✓Work with various networking hardware and diagnostic tools
- ✓Set up and configure wireless networks with security settings
- ✓Manage network interfaces, cables, and patch panels
- ✓Monitor network performance and identify bottlenecks
- ✓Troubleshoot connectivity and configuration issues to resolve common problems
- ✓Understand IP addressing, subnetting, and network classes
- ✓Configure static and dynamic IP address assignments
- ✓Set up and manage DHCP servers, scopes, and leases
- ✓Configure DNS zones, records, and name resolution
- ✓Manage routing and connectivity between multiple networks
- ✓Set up and troubleshoot VPN and remote connections
- ✓Diagnose and resolve IP, DNS, and gateway conflicts
- ✓Understand virtualization concepts, hypervisors, and use cases
- ✓Install and configure Hyper-V and VMware Workstation
- ✓Create, manage, and optimize virtual machines (VMs)
- ✓Allocate CPU, memory, and storage resources effectively
- ✓Clone, snapshot, and restore virtual environments
- ✓Configure virtual networking and connectivity between systems
- ✓Deploy and test operating systems and servers on VMs
- ✓Troubleshoot virtualization, performance, and configuration issues
- ✓Set up and manage file servers and shared storage
- ✓Configure shared folders, permissions, and access control
- ✓Plan and perform system and data backups
- ✓Restore files and systems from backup
- ✓Understand disaster recovery principles and recovery planning
- ✓Monitor storage and maintain data availability
- ✓Troubleshoot common file server and backup issues
- ✓Understand endpoint and mobile device management concepts
- ✓Enroll and manage devices using Microsoft Intune
- ✓Apply device configuration and compliance policies
- ✓Manage applications and user access on endpoints
- ✓Work with RMM tools for remote monitoring and support
- ✓Perform remote troubleshooting and maintenance tasks
- ✓Monitor device health, security, and compliance
- ✓Understand cloud computing concepts and core services
- ✓Explore differences between IaaS, PaaS, and SaaS models
- ✓Create and manage Azure and AWS accounts and subscriptions
- ✓Deploy and configure virtual machines in the cloud
- ✓Configure storage, networking, and resource groups
- ✓Monitor cloud performance, usage, and billing metrics
- ✓Manage identity and access through IAM and role-based access control
- ✓Configure backup, recovery, and high-availability solutions
- ✓Understand the role and importance of ticketing in IT support
- ✓Use ticketing systems such as Kaseya and explore real-life support tickets
- ✓Create, assign, prioritize, and track user support requests
- ✓Escalate unresolved issues according to SLA and priority levels
- ✓Perform mock phone calls to handle real IT support scenarios
- ✓Build confidence through guided phone handling sessions with feedback
- ✓Perform complete IT support workflow from ticket creation to closure
- ✓Create professional, IT-focused resumes that highlight key strengths
- ✓Customise resumes to align with specific job descriptions and roles
- ✓Showcase projects, work experience, and achievements effectively
- ✓Improve LinkedIn profiles with clear summaries and relevant skills
- ✓Build a strong online presence to attract recruiters and opportunities
- ✓Prepare for job interviews with clear communication and confidence
- ✓Participate in mock interviews with mentors and receive helpful feedback
- ✓Get ongoing career guidance and support
- ✓Receive step-by-step direction to plan and grow your IT career
- ✓Learn from experienced mentors who share real industry insights
- ✓Attend one-on-one and group mentoring sessions for personalised advice
- ✓Build confidence, professionalism, and technical skills from the zero level
- ✓Receive continuous support until you land your first job in IT
- ✓And the best part — get a job in IT within one year or get your money back. It’s truly a win-win!
Where Your IT Support Skills Can Take You
Build practical technical and customer-support skills used across entry-level system support, network support and IT operations roles.
IT Support Technician
Provide end-user support, troubleshoot hardware and software issues, and handle day-to-day IT service requests.
System Support Technician
Support Windows Server, Active Directory, Microsoft 365, user accounts, permissions and core business systems.
Network Support Technician
Work with routers, switches, Wi-Fi, IP addressing, DHCP, DNS, VPNs and network troubleshooting.
Systems / Network Administrator
Manage systems, networks, virtualization and cloud infrastructure across day-to-day IT operations.
What Students Say About TechSkills
Excellent
Diwakshu Katoch
1 year ago
TechSkills is a genuine institute that I would highly recommend to anyone looking to start or grow their career in IT. The mentors are extremely helpful, supportive, and truly care about your success.
Om Nath Chhetri
1 year ago
TechSkills goes above and beyond to help their students get into a job. I did the three-month Job Ready Program in IT and it was fantastic. The program was critical in me landing a job in IT.
Erzhan Aldamatov
1 year ago
I had an amazing experience with TechSkills IT Support, and I can’t recommend them highly enough. The entire team is professional, knowledgeable, and always willing to go the extra mile.
Adarsh
1 year ago
My experience with TechSkills has been truly wonderful. The Job Ready Program provided practical, hands-on IT training that was beginner-friendly and detailed enough to challenge and grow my skills.
Veeresh Reddy
1 year ago
It has hands-on, practical IT training that is ideal for beginners and professionals alike. The trainers are patient, knowledgeable, and always willing to help.
Samitha Rasanjana
1 year ago
The staff at TechSkills were incredibly supportive and helpful throughout my journey to landing my first job in the IT industry. I highly recommend TechSkills to fresh graduates.
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